FAQs
TEMPUR MATERIAL
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What is TEMPUR® MATERIAL?
TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.
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Is TEMPUR® material the same as memory foam?
TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.
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Can I get a sample of TEMPUR® material?
To get a feel for how TEMPUR® material feels in our mattresses, you will have to visit a retail store that carries our products and try them out for yourself.
Tempur-Pedic products
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Who makes your products?
In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.
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Do you guarantee your products?
Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.
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Can I read reviews of your products?
Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.
Warranties
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What is the warranty period for your products?
Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.
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How do product warranties work?
Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.
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Does Scotch Guarding the cover of my mattress or pillow void the warranty?
No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.
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Who are authorized dealers?
Authorized dealers are retailers that carry Tempur-Pedic product and can be found on our dealer locator page. These retailers carry genuine Tempur-Pedic product and include our limited warranties.
Auction or marketplace websites (such as eBay, Amazon, etc) are unauthorized dealers. Products listed on auction or marketplace websites may be imitations, used, or from an unauthorized retailer. We cannot support items purchased through these websites, nor can we verify their authenticity. These products may not be genuine and do not carry our limited warranties.
Mattresses
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How long will it take to get used to my new mattress?
If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.
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Will your mattresses fit my current bed furniture and frame?
We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the North American market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.
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Will your mattress make me hot?
We get this question often, but in fact, sleeping warm on a Tempur-Pedic mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.
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Can I use your mattresses with a wall bed?
Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.
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My new mattress has a slight odor. How long will it last?
TEMPUR® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.
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Why does my mattress feel firm at times and soft and responsive other times?
TEMPUR® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.
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My mattress feels softer than when I first bought it. Is it breaking down?
One of the most wonderful things about a Tempur-Pedic mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the TEMPUR® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.
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It looks like my mattress is sagging in the middle. What is causing this?
If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-887-4321 to talk to one of our Customer Service Representatives, who will discuss the problem with you and help you through the warranty process if that is appropriate.
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Can your mattresses withstand the extra weight and wear and tear from pets?
We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.
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Do I need to flip my mattress?
Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.
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Can I fold my mattress?
If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.
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What happens if I spill liquid on my mattress?
If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odour may not be completely removed.
Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
For mattresses with a removable cover:
- Remove the zippered cover from the mattress
- While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)
- Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
- Wash the cover in cold water with mild detergent
- Hang dry for best results
- Never use bleach or bleaching products with the cover
For mattresses with a non-removable cover:
- Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels). Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
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Do you have replacement covers for mattresses?
Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Customer Service Representatives at 800-887-4321 and they can help place an order for you.
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Do you have a special cover for liquid spill protection?
We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.
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How will very high humidity affect my mattress?
Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.
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Can I use an electric blanket or heating pad with my mattress?
We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.
Once you lie down, the mattress will quickly respond to your body heat and feel warmer.
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Can I use a mattress pad with my mattress?
We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the TEMPUR® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.
Pillows
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How long will it take to get used to my new pillow?
f you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural”. This “break in” period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.
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How can I keep my pillow fresh?
If your pillow does not have a removable cover, follow these simple steps to allow the material to breathe and absorb fresh air:
- Remove the pillow case and roll the pillow like a sleeping bag
- Then unroll and repeat this procedure rolling in the opposite direction
If your pillow has a removable cover:
- Remove the cover, wash in cold water with a mild detergent, and line dry
Foundations & platforms
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What is a foundation?
Our foundations look similar to a standard box spring. But instead of the “give” of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.
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Do I have to purchase your foundation?
We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate centre support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.
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Can I put your mattress on my existing box spring?
No, you should not place the mattress on a box spring. Box springs are designed to “give” in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base.
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I have a platform bed. Do I have to buy your foundation?
If your platform bed has a solid surface and strong centre support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.
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Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress?
No. A box spring is designed to support a traditional spring mattress, and it “gives”. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.
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Can I use your mattress on a futon base?
No. A futon base is not designed to support a mattress as heavy as ours.
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How much weight will your foundation hold?
We designed each of our foundations to support the weight of a mattress plus two persons resting on top. Each foundation is designed to support approximately 600 pounds of weight.
MATTRESSES WITH POWER BASES
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Which mattresses can be used with your power base?
We have made sure that our mattresses are compatible with any of our power bases.
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Who manufacturers your power base?
Our power bases are made by Tempur-Pedic
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What is the height of your power base?
Each power base comes with a set of three-in-one set of legs that can be adjusted to three different heights without tools or extra accessories.
The TEMPUR-Ergo Smart Bases, TEMPUR-Ergo Power Base and EASE 2.0 each measure about 8" tall without legs. Each leg is 3" tall.
Total height with one 3" leg: 11" approximately
Total height with two 3" legs: 14" approximately
Total height with three 3" legs: 17" approximately -
What is the weight limit of your power base?
Our power bases support up to 650 lbs. each (Twin, Twin Long, Double, Queen, and Split/Dual King bases).
All power bases will structurally support the recommended weight distributed evenly across the head and foot sections. Power base products are not designed to support or lift this amount of weight in the head or foot sections alone.
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If there is a problem with your power base, who will take care of it?
If you are having problems with your power base, please call 800-887-4321 to talk to the Tempur-Pedic Ergo specialists. They can help, whether it’s a simple question you need answered, or a more complex warranty issue.
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Will your power base fit inside my existing bed frame?
We have found that the power bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements below to be sure the power base will fit.
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What are the dimensions of your power base?
Available Sizes:
- Twin - 37.5" x 73.5"
- Twin Long - 37.5" x 79.5"
- Full - 53.5" x 73.5"
- Queen - 59.5" x 79.5"
- King - 75.5" x 39.75" each piece(2 pieces, horizontally split)
- Split King - 37.5" x 79.5" each piece(2 pieces, vertically split)
*Dimensions of each individual base may vary.
Please Note: Bases are purposefully built to slightly smaller dimensions than the corresponding mattresses they support to ensure compatibility with bedroom furniture.
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Does your power base come with headboard or footboard attachments?
Unfortunately, they do not.
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What is the amperage of my power bed?
During normal operation, all power bases can draw up to 2.5 amps of electricity from a normal AC wall outlet.
GETTING STARED
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What are the Tempur-Pedic® Sleeptracker® requirements? (Self-installed)
For a self-installed Tempur-Pedic® Sleeptracker®
The Tempur-Pedic® Sleeptracker® system requires:
A 110-240v power adapter (included)
- 2.4GHz Wi-Fi router connected to an active home Internet
- An iOS device operating on OS 12.0 or later or an Android device operating on OS 8.0 or later.
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Does the Tempur-Pedic® Sleeptracker® work with any mattress brand?
The Tempur-Pedic® Sleeptracker® works with most standard innerspring, foam, memory foam or hybrid mattress. The Tempur-Pedic® Sleeptracker® has been tested and qualified with Tempur-Pedic® mattresses.
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Where do I download the Tempur-Pedic® Sleeptracker® app?
The Tempur-Pedic® Sleeptracker® app is available in the iTunes app store for iOS and the Google Play Store for Android.
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Does my phone or tablet need to be connected to my Wi-Fi network overnight?
No, your device does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
SETUP TIPS
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What’s the first thing I do once I download the Tempur-Pedic® Sleeptracker® app?
After downloading the Tempur-Pedic® Sleeptracker® app, simply launch the app and follow the on-screen instructions. The setup instructions will walk you through the process of setting up your smart bed, creating an account, and connecting to your home Wi-Fi.
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During setup, I’m being asked to scan a QR code, where do I find it?
The QR code is located both on the back of the Sleeptracker® processor and on the back of the Quick Start Guide.
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Does my router need to be connected to the Internet?
Yes, in order to transmit your sleep data to your account, your Tempur-Pedic® Sleeptracker® processor will need to be connected to the Internet through your Wi-Fi router.
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What type of Wi-Fi works best with the Sleeptracker® system?
The Sleeptracker® system requires a Wi-Fi router running on the 2.4GHz band. If your router is set to use 5GHz only, you will need to modify your router settings to enable the 2.4GHz band. The Tempur-Pedic® Sleeptracker® supports both WPA and WPA2 security. While WEP is also supported, it is highly recommended to configure your router to use WPA or WPA2 as WEP is an outdated standard which is not secure.
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Does the Tempur-Pedic® Sleeptracker® use Bluetooth?
No, the Tempur-Pedic® Sleeptracker® system uses Wi-Fi, not Bluetooth.
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Do I have to wear a specific device to bed?
No, the Sleeptracker® system does not require you to wear a device. Your sleep is monitored through the sensors mounted to your smart bed.
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Does my phone need to be on overnight?
No, the Sleeptracker® system will still monitor your sleep if your phone is off, but the Sleeptracker® alarm will not work.
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Does my phone need to be in the same room as me to monitor my sleep?
Your phone does not need to be in your room to record your sleep. However, you do need your phone in close proximity to access the app alarms.
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Does my phone need to be connected to my Wi-Fi network overnight?
Your phone does not need to be connected to Wi-Fi overnight, but will need Wi-Fi or a cellular connection to use the Sleep Cycle Alarm.
QUICK FIXES
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What if I switch sides of the bed?
If you or your partner switches sides of the bed, simply update this information in the app from the Menu under My Sleeptracker® Monitor > Bed & Sleeper Setup > Change Your Side of Bed.
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What if I have a pet that sleeps on the bed?
Pets at the foot of the bed should not affect your heart rate or respiratory rate data, but if they get up and move during the night, they could affect your sleep data. At Menu > My Sleeptracker® Monitor > Bed & Sleeper Status > Bed Type & Profile, ensure that you have “Yes” selected for "Do you allow Pets in Your Bed?"
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What if my Tempur-Pedic® Sleeptracker® fails to connect to my Wi-Fi network?
Check to ensure your Wi-Fi router and Tempur-Pedic® Sleeptracker® processor are close enough to each other for a good signal. Walls and devices on the 2.4GHz frequency range can interfere or reduce the signal strength. If the Wi-Fi router cannot be moved closer to the bedroom, a mesh Wi-Fi system may be a suitable option.
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How do I update my Sleeptracker® Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?
To adjust the Wi-Fi settings of your Tempur-Pedic® Sleeptracker® processor, go to Menu > My Sleeptracker® Monitor > Troubleshoot > Adjust Wi-Fi Settings, and then follow the on-screen instructions. If you need assistance, email [email protected] and include your router’s brand and model.
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What if my power goes out briefly overnight?
The Sleeptracker® system will not record data during a power outage. Once power is restored, it will automatically resume recording your sleep data. The Sleeptracker® alarms, however, will still activate via your mobile device at the proper time if there is a power outage.
APP HELP
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How do you navigate the app homepage?
- The Home page shows an overview of daily progress toward your sleep goal. Key sleep statistics are viewable in the center ring. Daily tips, personal statistics, and comparisons to past nights data from the Sleeptracker®-AI Sleep Coach are accessible at the bottom of the page — these tips will become more personalized as you continue to use the app and the app gets to know your sleep habits.
BOTTOM NAVIGATION
Home Button
When highlighted, it indicates you are currently on the Home page. Touch this button from anywhere else in the app to return to the Home page - Menu
Manage your alarm, sleep goal, user profile, and account settings. Add a new user or get help using the app. - Remote (Smart Base feature only)
Control your TEMPUR-Ergo® or TEMPUR-Ergo® Extend directly from the Sleeptracker® app. - Sleep Analysis Report
Your nightly sleep analysis report becomes more insightful as it learns your sleep patterns over time. View in the app or in email.
TOP NAVIGATION
Sleep Recording
When connected to Wi-Fi, Tempur-Pedic Sleeptracker®-AI records your sleep automatically each night by default. Optionally, select the Moon button on the home page to start a recording when you are ready to fall asleep, versus laying in bed reading or watching TV, to improve the accuracy of calculated sleep efficiency values Manual recording is also recommended for short naps you wish to record outside of your regular sleep routine. Select the Moon button to begin a sleep recording and adjust your sleep cycle alarm settings. - Status
The Status icon indicates your connectivity to the cloud. Select the icon to view your connection status, add a user to your smart bed, change your personalized bed name, or change the side of the bed you sleep on.
Percentage of Sleep Goal
Set your initial sleep goal at a realistic time for you. Adjust from Menu > Set Sleep Goals.
CONTENT
Center Ring
The centre ring cycles through the time spent in each sleep phase: REM sleep, light sleep, deep sleep. Select the Analysis icon to view your sleep graph and sleep log.
- The Home page shows an overview of daily progress toward your sleep goal. Key sleep statistics are viewable in the center ring. Daily tips, personal statistics, and comparisons to past nights data from the Sleeptracker®-AI Sleep Coach are accessible at the bottom of the page — these tips will become more personalized as you continue to use the app and the app gets to know your sleep habits.
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How do I reset my password if I forget it?
Launch the app and select "I already have an account". Use the Forgot Password option, then follow the instructions in the email you receive.
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How do I change my Sleeptracker® account email address or password?
In the Tempur-Pedic® Sleeptracker® app’s Menu, select My Profile > Account then choose from either Change Email or Change Password.
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What is the Sleep Cycle Alarm?
The Sleep Cycle Alarm wakes you during your lightest phase of sleep in a given window of time, allowing you to feel more refreshed throughout the day. For example, if you need to wake up at 7AM and you set a 30-minute Sleep Cycle Alarm window, the alarm will wake you between 6:30AM and 7AM when the system detects you are in a light phase of sleep, or it will wake you no later than 7AM if the system does not detect a light phase of sleep.
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How do I get updates for the Tempur-Pedic® Sleeptracker® app?
Go to the iOS or Android app store from your phone and select the Updates tab (iOS) or Menu > My apps & games (Android). Find the Tempur-Pedic® Sleeptracker® in the updates list and perform the update.
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How do I set or edit my sleep goal?
From the Tempur-Pedic® Sleeptracker® app’s Menu, select Set Sleep Goals & Schedule.
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Can I temporarily disable sleep recordings to let someone else sleep in my bed?
If someone else will be using your bed and you wish to turn off the Sleeptracker® Monitor Sensors, select the Status icon at the top right of the home screen, select Sleeptracker® Monitor Sensors, then switch the sensors off. While off, the Sleeptracker® Monitor Sensors will not record, retain, or upload any sensor data. This includes sleep quality, heart rate, breath rate and air quality. The Sleeptracker® Monitor will remain powered on and connected to Wi-Fi so that you can turn the sensors back on from this app later. You will need to turn ON your Sleeptracker® Monitor Sensors to resume normal full functionality.
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If I forget to start my sleep recording but slept on my Sleeptracker® smart bed, can I retroactively add a sleep?
Yes, open the app and from the Menu choose Forgot to Record Sleep. Enter the time you got into bed and the time you woke up and the Tempur-Pedic® Sleeptracker® app will recover your sleep from the data it captured on that night. Sleep recovery can be performed up to 4 days in the past.
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Can I edit or delete a sleep recording?
Yes. View the sleep recording you would like to edit or delete. Scroll to the bottom of the screen and select Edit or Delete Sleep Recording. Choose from either Edit or Delete options. If Edit is selected, you will be able to make adjustments to your Bedtime and Rise time by toggling the tabs at the top. Once your desired changes are made, select Save.
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Can I share my sleep information with others?
Currently, there is no option to share information with other users. We are working on adding this feature into a Tempur-Pedic® Sleeptracker® app update.
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Does the Tempur-Pedic® Sleeptracker® sync with the Apple Health App?
Yes, sleep information from the Tempur-Pedic® Sleeptracker® app is shared with the Apple Health app if you enable this option during the initial setup flow.
Sleep Analysis:
The Tempur-Pedic® Sleeptracker® app writes sleep data to the Apple Health app at the "max resolution" Apple supports, by logging periods you are in bed and periods you are asleep.
Summary data is displayed in the Health app by selecting Sleep > This Week > Show All Data.
Note that currently Apple doesn’t support logging sleep states to Apple Health such as light/deep/REMHeart Rate and Breathing Rate:
The Tempur-Pedic® Sleeptracker® app writes all data to Apple Health (at 5 minute resolution) throughout the night.Summary values are viewed in the Health app by selecting “Vitals” from the home Health app page.
To change what information is shared between the Tempur-Pedic® Sleeptracker® app and Apple Health, go to your iPhone’s settings under Privacy then select Health > Sleeptracker®.
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How do I update my Sleeptracker® Wi-Fi settings if I've changed the password or name of my home Wi-Fi network?
To adjust the Wi-Fi settings of your Sleeptracker® processor, go to Menu > My Smart Bed > Troubleshoot Smart Bed > Adjust Wi-Fi Settings, and then follow the on-screen instructions. Email [email protected] if you need assistance.
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What if I switch to a new phone or tablet?
If you get a new device, you won’t lose any of your data. Simply download the app on your new device and sign-in to your existing Sleeptracker® account.
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How can I restore my Sleeptracker® information on my phone or tablet after a factory reset (or onto a new device)?
To restore your data, re-download the Tempur-Pedic® Sleeptracker® app, launch the app, and then sign in to your existing Sleeptracker® account. All of your data will be present.
TECHNOLOGY & COACHING
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Technology & Coaching
The AI Sleep Coach provides useful tips and insights to help you incrementally improve your sleep over time. These tips and insights become more personalized and tailored to you as you use the app over time. For example, the app will learn what time you typically go to bed, how fast you fall asleep, and how much sleep you typically get. The AI Sleep Coach can then notify you when you deviate from your routine to help guide you to a more restful night’s sleep.
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What are the top 5 most useful data points for better sleep?
- Sleep Score Sleeptracker®-AI makes it easy to rate sleep, with your "Sleep Score." Sleep Score is an indicator of your overall sleep quality, ranging from 0 to 100. Total sleep is the most important factor to achieving a high sleep score, with sleep efficiency, time spent in different sleep phases, and number of wake-ups contributing as well. A good goal for yourself is a consistent score of 75 or higher.
- Sleep Efficiency is the percentage of time spent sleeping. For example, spending 8 hours in bed and 6 of those hours asleep is a sleep efficiency of 75%. Some people start at 50%, and after a few months reach a sleep efficiency of 75% and continue improving incrementally. With an 85% sleep efficiency or higher you are doing well. This is a key component of your overall sleep score.
- Bed time, Rise time Sticking to a consistent bed time and rise time 7 days a week leads to healthy sleep habits. Detailed sleep reports that outline your sleep schedule are emailed to you every day.
- Heart rate trends and consistency Sleeptracker®-AI measures your heart rate continuously throughout the night and produces an easy to understand line graph. Sleep is the body’s recovery mechanism, and many notice the more restful their sleep, the lower their heart rate when they wake up.
- Environmental conditions VOC’s, Humidity, Temperature. For example you may average more deep sleep when your house is 68 degrees instead of 70.
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What are examples of recommendations for sleep improvement that the app may offer?
There are hundreds of different coaching examples to choose from, but here are a few.
- This month, after you reported that you drank alcohol, your heart rate at night averaged 13 beats per minute higher than nights when you’ve had no alcohol.
- This week, when your nighttime bedroom temperature was cooler than usual, you averaged 11 minutes more REM sleep.
- People in the same gender and age ranges that you and others identified as during app setup sleep an average of 7 hours 8 minutes each night. This month you averaged 6 hours 34 minutes.
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Can I really improve my sleep with Sleeptracker® monitor?
We like to think so. The Sleeptracker® monitor helps you become aware of your sleep patterns in new ways and make adjustments to how you sleep!
Let us consider the amount of time that we, as humans, sleep. We sleep for a third of our lives. At the same time, we live in a sleep-deprived world. Due to the demands of our modern world, it’s not feasible to increase the amount of time we spend in bed attempting to sleep. Instead, we need to better understand our habits to improve the efficiency, performance, and overall quality of our sleep. Now, consider a night where you spend 8 hours in bed, but only sleep six of those hours; your sleep efficiency is 75%.
If we increase that efficiency by only 13 percent, your six hours of sleep becomes seven hours. This increase gains you a full hour of sleep. Sleeptracker® monitor can help you improve the quality of your sleep so you can sleep more, and sleep better. -
What does it look like when you’re getting your BEST sleep?
- Sleep occurs in waves, with a crest called REM (rapid eye movement) when we dream, and a trough called deep sleep when we are in maximum recovery mode, together with several intermediate stages. All those stages of the "sleep wave" are necessary, and sleep typically comes in multiple waves.
Depending on the individual, each wave of sleep lasts 45 to 90 minutes and we experience between four to six waves of sleep (complete cycles) per night. The highest percentage of deep sleep is experienced during the earlier waves. While each individual sleeps differently, you can improve your sleep by making small incremental changes. - The power of the Sleeptracker® system is that we can assist you in quantifying the effect of certain changes, and the Sleeptracker® AI-powered engine will deliver personalized insights based on its recording of your own sleep performance, as well as based on the sleep performance of "people like you" who are part of the Sleeptracker®-AI community.
- Sleep occurs in waves, with a crest called REM (rapid eye movement) when we dream, and a trough called deep sleep when we are in maximum recovery mode, together with several intermediate stages. All those stages of the "sleep wave" are necessary, and sleep typically comes in multiple waves.
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How do I improve my sleep score?
The Sleeptracker® system is designed to help you determine how you sleep best. The AI Sleep Coach will give you tips created specifically to help you sleep better and improve your sleep score.
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Does the Sleeptracker® App show me different sleep stages?
Sleeptracker® monitors your unique sleep movements and other measurements to assign the most likely corresponding sleep stage (e.g. awake, asleep, REM, light, deep).
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What is the difference between light, deep, and REM sleep?
Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate. The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
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What happens in the first 30 days when I use Sleeptracker® monitor?
From the first day you start monitoring your sleep, Sleeptracker® monitor will help you understand certain sleep-related factors. Yet, the first step to understanding how to sleep better is understanding how you sleep. In the first 30 days of use, Sleeptracker® monitor gets to know you, gives you personalized insights to help you improve your own sleep over time, and understands how you are sleeping compared to “people like you”.
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What vital signs does Sleeptracker® monitor?
Sleeptracker® monitor continually monitors respiration and breathing patterns, as well as fluctuations in heart rate, and qualitative and quantitative body motion.
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How does the Tempur-Pedic® Sleeptracker® detect my heart rate?
The Tempur-Pedic® Sleeptracker® detects the micro-motion generated from your heartbeat and respiration cycles with highly-precise sensors placed under your mattress.
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Can I view a graph of my heart rate throughout the night so I can see what my heart rate is in deep, light, and awake states?
Yes, from the home page tap the Analysis icon. Press and slide your finger left to right on the heart rate graph to view your heart rate at different times throughout your sleep. The red line on the graph represents your heart rate.
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What is the difference between light, deep, and REM sleep?
- Light and REM sleep are considered to be closer to wakefulness than deep sleep. Deep sleep is characterized by a lack of prominent eye movement, a lack of bodily movement and decreased cerebral blood flow, with associated changes in heart rate and respiration rate.
- The Tempur-Pedic® Sleeptracker® technology differentiates between these sleep phases by monitoring movement, heart rate, and respiration rate.
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How is my sleep efficiency calculated?
Your sleep efficiency is calculated by measuring how much time you spend asleep vs. the overall time you spend in bed during the sleep recording.
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How long does it take to get an accurate heart rate and breathing rate?
An accurate measurement of heart rate and respiration rate can take anywhere from 30-45 seconds while lying still on the bed.