Frequently Asked Questions - Tempur-Pedic

TEMPUR material

What is TEMPUR® material?

TEMPUR® material is composed of millions of moveable cells, designed to cushion and support your body during sleep. It is sensitive to body temperature and weight, so it conforms to your body contours, distributing your body weight and allowing you to fully relax—so you can sleep and wake refreshed.

Is TEMPUR® material the same as memory foam?

TEMPUR® material is not the same as generic memory foam. Unlike generic foam, TEMPUR® material springs back to its usual shape time after time—so it’s more like sleeping on a new mattress every night, and lasts for years. And since we research, design and manufacture TEMPUR® material, it’s proprietary—you’ll only find it in our products.

Can I get a sample of TEMPUR® material?

To get a feel for how TEMPUR® material feels in our mattresses, you will have to visit a retail store that carries our products and try them out for yourself.

Tempur-Pedic products

Who makes your products?

In most cases, we do. We design and produce all of our mattresses and pillows in our production plants in Virginia and New Mexico. We design and produce cushions and small accessories at our production plant in Denmark. We work very closely with a few carefully selected suppliers, who are experts in their product areas, to produce our Ergo adjustable bases, our bed linens and our mattress protectors.

Do you guarantee your products?

Our mattresses, adjustable bases, pillows, bed linens, travel products and home & office products each have a limited warranty to guard against manufacturing defects.

Can I read reviews of your products?

Yes, we’ve included reviews of each product (if they’re available) on this website on the “Reviews“ tab on product pages.

Warranties

What is the warranty period for your products?

Each of our products includes a limited warranty, but the duration and protection offered under each limited warranty varies by type of product. Visit the Warranty page to read the specific details about each product’s limited warranty.

How do product warranties work?

Products that are covered by our limited warranty are protected for limited periods from certain defects that may occur during the manufacturing process that affect performance. In some cases, we may decide to accept the return of your product. You can read about our limited warranties here.

Does Scotch Guarding the cover of my mattress or pillow void the warranty?

No, it does not void the warranty. However, we don’t recommend Scotch Guarding as the best solution for protecting your Tempur-Pedic mattress or pillow. If you want to protect your mattress from stains and spills, we recommend using our mattress protector, which is specially designed for our mattresses.

Mattresses

How long will it take to get used to my new mattress?

If you’re used to a traditional mattress, your new Tempur-Pedic mattress may take some getting used to. As you sleep on the mattress, it will respond to your body weight and temperature, conforming to your body, and feeling more “natural“. This “break in“ period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight. It’s important to note that after it’s completely broken in, your mattress retains the responsiveness it has straight from the factory, so it feels more like new every day. The TEMPUR® cells offer their conforming support throughout their life.

Will your mattresses fit my current bed furniture and frame?

We design our mattresses to fit most standard size bed furniture and frames. Unless your product was not designed for the North American market, or is an unusual size, our mattresses should fit. If you have any question about whether a Tempur-Pedic mattress will fit your bed or furniture frame, we recommend that you refer to the specific product dimensions.

Will your mattress make me hot?

We get this question often, but in fact, sleeping warm on a Tempur-Pedic mattress is not an issue that our owners raise frequently. Our mattresses are designed to respond to your body temperature, which activates their ability to conform to your body, offering support and reducing pressure points. It’s worth noting that with the improved support and reduced pressure points on your body, sleeping on our mattresses helps increase circulation, you may find you need fewer covers—and it may even help your cold hands and feet in the cooler months. If you feel warmer, try using fewer covers.

Can I use your mattresses with a wall bed?

Yes, our mattresses work with wall beds, as long as the flat wooden frame is strong enough to adequately support the mattress. We recommend that you do not fold the bed into the wall each morning, since the mattress is best protected by resting on a flat horizontal surface at all times.

My new mattress has a slight odor. How long will it last?

TEMPUR® material can have a slight odor after it is manufactured. This smell is normal and harmless, and it usually disappears before the product reaches you. If you notice this odor, know that it will dissipate in a week or two. Sometimes it’s helpful to “air out“ your mattress for a couple of days, leaving the sheets off when you’re not sleeping on it.

Why does my mattress feel firm at times and soft and responsive other times?

TEMPUR® material responds to your body weight and heat. It contours to your body, automatically adjusting to your every curve. When not in contact with your body, the material returns to its usual shape (which it’s designed to do so it feels like new every time you sleep on it), so it can feel slightly firmer when you first lay down. After you have been on the mattress a while, the material responds to your body heat and starts to feel more conforming and responsive. The material responds to the room temperature, so if your room is very cold, the mattress can feel less responsive and slightly firmer; if your room is hot, the mattress can feel more responsive and softer. No matter how firm or soft the mattress feels, it still offers the support that your body needs to fully relax during sleep.

My mattress feels softer than when I first bought it. Is it breaking down?

One of the most wonderful things about a Tempur-Pedic mattress is that it returns to its usual shape time after time, so it’s more like sleeping on a new mattress every night. When you first get your new mattress, some of the cells in the TEMPUR® material may not have opened fully—this is simply a result of the manufacturing process. With use, the cells open more fully and respond more readily to your body weight and temperature. Don’t worry – after a matter of weeks, the mattress will be fully adjusted (so it won’t continue to feel softer and softer). And whether your mattress is brand new or years old, you’ll get the support your body needs for a relaxing night’s sleep.

It looks like my mattress is sagging in the middle. What is causing this?

If there is sagging, it is likely because the mattress is not properly supported on a flat solid surface that can adequately support it. That’s why we highly recommend using a Tempur-Pedic foundation with your mattress to provide the support it needs to perform as designed. If the mattress is properly supported, significant sagging may be a sign of a warranty issue; if that is the case, call 800-887-4321 to talk to one of our Customer Service Representatives, who will discuss the problem with you and help you through the warranty process if that is appropriate.

Can your mattresses withstand the extra weight and wear and tear from pets?

We design our mattresses to support hundreds of pounds of weight, so letting your pets sleep with you will have no effect on the mattress. As with any product in your home, your pets’ nails are a factor to consider; generally, the sheets on the bed should buffer the mattress from tears.

Do I need to flip my mattress?

Since our mattresses are designed so you do not have to flip or rotate them, you’ll never have to face that backbreaking task. In fact, you should not flip our mattresses—they all have a top side that’s designed for sleeping.

Can I fold my mattress?

If you’re moving the mattress, yes you can fold it. Be sure to fold it with the top side facing in on itself. If the mattress sits folded in cold weather for hours, do not try to force it to “unfold“ when you place it in your room—it will naturally return to its original shape over the course of a couple of hours.

What happens if I spill liquid on my mattress?

If you spill liquid on your Tempur-Pedic mattress, you can take the following steps. Please note that any stain or odor may not be completely removed.

Note: We offer a mattress protector that can provide extra protection against spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

For mattresses with a removable cover:

  • Remove the zippered cover from the mattress
  • While the cover is removed, soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels)
  • Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)
  • Wash the cover in cold water with mild detergent
  • Hang dry for best results
  • Never use bleach or bleaching products with the cover

For mattresses with a non-removable cover:

  • Soak up as much of the liquid using towels as possible (you may have to push down on the material with the towels). Once you’ve removed the excess moisture, let the mattress air dry (you can use a fan to blow directly on the mattress to speed up the process)

Do you have replacement covers for mattresses?

Yes, we do, for any of our mattresses with a removable cover. You can talk to one of our Customer Service Representatives at 800-887-4321 and they can help place an order for you.

Do you have a special cover for liquid spill protection?

We offer a mattress protector that can provide extra protection against liquid spills. It’s specially designed to fit all Tempur-Pedic mattresses, and highly stretchable to move with the mattress as it conforms to your body. It traps liquids to keep the mattress clean and stain free, and provides an additional allergen barrier to deter bacteria and dust mites.

How will very high humidity affect my mattress?

Very high humidity typically helps warm the air, so your mattress may feel slightly more soft. However humidity itself won’t impact the mattress or the way it feels.

Can I use an electric blanket or heating pad with my mattress?

We recommend you do not use either electric blankets or heating pads with our mattresses. The TEMPUR® material responds to your body temperature, and the additional heat from electric blankets or heating pads causes the mattress to respond to that heat instead of conforming to your body. Longer periods of exposure to the heat from electric blankets or heating pads may damage the mattress.

Once you lie down, the mattress will quickly respond to your body heat and feel warmer.

Can I use a mattress pad with my mattress?

We do not recommend using a mattress pad with our mattresses—it will create a barrier between your body and the TEMPUR® material, lowering the mattress’s ability to respond to your body weight and temperature. However, you can use a mattress protector; we sell one to help protect against spills. You can read more about our mattress protector here.

Pillows

How long will it take to get used to my new pillow?

If you’re used to a traditional pillow, your new Tempur-Pedic pillow may feel different at first, typically more firm than what you’re used to. As you sleep on the pillow, it will respond to your weight and temperature, conforming to your head and neck, and feeling more “natural”. This “break in” period lasts for a couple of weeks. During this time, the TEMPUR® cells are fully opening—so they can optimally adjust to temperature changes and weight.

How can I keep my pillow fresh?

If your pillow does not have a removable cover, follow these simple steps to allow the material to breathe and absorb fresh air:

  • Remove the pillow case and roll the pillow like a sleeping bag
  • Then unroll and repeat this procedure rolling in the opposite direction

If your pillow has a removable cover:

  • Remove the cover, wash in cold water with a mild detergent, and line dry

Foundations & platforms

What is a foundation?

Our foundations look similar to a standard box spring. But instead of the “give” of a box spring, our foundations provide a solid base for our mattresses. Because they’re completely flat, they allow the mattress to provide the support your body needs; because they’re solidly built, they’ll support the mattress without sagging and last for the life of the mattress.

Do I have to purchase your foundation?

We encourage you to buy a foundation when you buy your mattress; it provides the solid base your mattress requires to do its job properly. If you choose not to purchase our foundation, you must position the mattress on a completely flat, solid surface with adequate center support. Do not use the mattress with a conventional box spring. Please note that using the mattress without a Tempur-Pedic foundation or similar firm, solid-surface, non-spring base may void the warranty.

Can I put your mattress on my existing box spring?

No, you should not place the mattress on a box spring. Box springs are designed to “give” in supporting a traditional mattress, while Tempur-Pedic mattresses require a solid base.

I have a platform bed. Do I have to buy your foundation?

If your platform bed has a solid surface and strong center support that can properly support the mattress, you can use it instead of a foundation. However, if the platform bed uses slats to support the mattress, you may be using an improper foundation that will void your warranty.

Can I place a piece of particleboard or plywood over a box spring to create a flat surface for my mattress?

No. A box spring is designed to support a traditional spring mattress, and it “gives”. Placing a piece of particleboard or plywood over a box spring will produce a surface that is unstable and will void your warranty.

Can I use your mattress on a futon base?

No. A futon base is not designed to support a mattress as heavy as ours.

How much weight will your foundation hold?

We designed each of our foundations to support the weight of a mattress plus two persons resting on top. Each foundation is designed to support approximately 600 pounds of weight.

Adjustable beds

Which mattresses can be used with Tempur-Pedic adjustable bases?

With the exception of the GrandBed by Tempur-Pedic™, all of our mattresses are compatible with our adjustable bases.

I’d like my adjustable base to be higher off the floor. Do you sell extensions?

Yes, extensions are available that will add up to 9" in height to the base.

Will your adjustable base fit inside my existing bed frame?

We have found that the adjustable bases fit inside most modern bed frames. However, they may not fit inside antique bed frames or other non-standard frames. We recommend you measure the inside of the bed frame and compare to the measurements on the product pages to be sure the adjustable base will fit.